Frequently Asked Questions

At Ingram Designs For You, we do not accept returns on custom orders since these items cannot be resold. However, if we make a mistake with your order or if the product is damaged in any way, we are committed to honoring a replacement to ensure your complete satisfaction. We take pride in the quality of our custom products and strive to exceed your expectations. If you have any concerns about your custom order, please contact our customer service team, and we will work with you to address the issue promptly. Thank you for understanding our policy as we aim to deliver a personalized and exceptional experience for each of our customers.

We accept all major credit cards, PayPal, and Apple Pay.

Ingram Designs For You has designed our shipping process to ship orders as quickly and accurately as possible to your specified location. Once we receive your order, it cannot be cancelled or changed. If your order is placed during normal business hours of Monday – Friday 8 am – 5 pm CST, we will try to accommodate requests within 2 hours of placing your order. Please contact us at ingramdesignsforyou@gmail.com with your order number and requested action and we’ll be in contact.

Yes, you can change the address associated with your order. You will need to contact our customer service team as soon as possible so that we can update the address information before your order is shipped. You can reach our customer service team via email at ingramdesignsforyou@gmail.com or by phone at (504) 788-1831.

If your package is missing, please contact us immediately by email at ingramdesignsforyou@gmail.com. Our customer service team will work with you to locate the package and get it to you as soon as possible.

We typically use USPS for most of our packages, but may occasionally use other carriers depending on the package size and destination.